Bright House Newsroom

Bright House Networks Business Solutions In-Room Set Back Box Delivers “Just Like Home” Experience to Hotel Guests

Product Introduced to Additional Hospitality Properties Throughout Florida



Orlando, Fla.

Bright House Networks Business Solutions’ Set Back Box (SBB) delivers a “just like home” experience for hotel guests while they are in their rooms. The Set Back Box, which provides more than 70 High Definition (HD) channels, free Video on Demand (VOD), and an interactive programming guide, is gaining traction throughout the hospitality market in Orlando and Tampa, which rank as two of the top tourist destinations nationally.

“Our innovative Set Back Box makes it easy for our hospitality customers to provide great service to their guests,” said Craig Cowden, senior vice president, Network Engineering, Operations and Enterprise Solutions, Bright House Networks. “We are pleased that our customized products and services are able to help more properties throughout the Orlando and Tampa areas enhance their guests’ TV viewing experience with more HD channels and an interactive channel guide.

Bright House Networks’ Set Back Box (SBB), which was initially launched by Bright House Networks in late 2012, conveniently mounts to the back of a television and provides a co-branded interactive menu similar to what guests are used to in their homes. The SBB features over 70 HD channels, including ESPN, CNN, Discovery, HBO and 25 free VOD channels. The SBB encrypts and decrypts premium channels such as HBO and Showtime, so that hotels no longer need Pro:Idiom televisions to receive premium channel services. It also provides hotels the ability to create custom channels for their own programming and information, as well as the ability to manage programming and parental controls through a management portal.

“We are thrilled to begin offering our guests Bright House Networks’ advanced hospitality solutions, including their Set Back Box technology,” said Rehana Mohamed, general manager at Holiday Inn Express Melbourne. “We can now help guests feel a little more at home while traveling by giving them the same comfortable and easy TV experience.” Bright House Networks recently signed an agreement to provide hospitality solutions, including the SBB, to the Holiday Inn Express properties in Melbourne and Clermont, Florida.

Bright House Networks Business Solutions offers a comprehensive portfolio of video, data and voice products designed to enhance the hospitality guest experience. The company offers scalable solutions for clients to expand their level of service as needed, all delivered over its extensive and secure facilities-based IP core fiber network, which it owns and operates for best in class performance and reliability. The company also offers local 24x7x365 support, and dedicated local sales executives and solutions engineers.

For more information about Bright House Networks Business Solutions for Hospitality and all other Bright House Networks products and services for businesses, visit

About Bright House Networks

Bright House Networks is the sixth largest owner and operator of cable systems in the U.S. and the second largest in Florida, with technologically advanced systems located in five states including Florida, Alabama, Indiana, Michigan and California and two of the top 20 DMAs.

Bright House Networks serves approximately 2.5 million customers who subscribe to one or more of its video, high-speed data, home security and automation and voice services. Bright House Networks Business Solutions offers a strong portfolio of video, voice, data, and cloud-based solutions to the small and medium business segments. In addition, Bright House Networks Enterprise Solutions provides advanced, fiber-based telecommunication services to key industry verticals in the mid-market and carrier segments, including cloud-based hosted voice, managed security, and cell backhaul to wireless carriers. The company was recently re-certified as a Cisco® Master Service Provider under the Cisco Cloud and Managed Service Program, and was the first cable operator in the United States to achieve this designation. Bright House Networks also owns and operates exclusive, award-winning, local news and sports channels in its Florida markets.

Further Information

Brian Craven