Share Your Story

Share Your Story

Keeping Your House a Bright House

Our house got hit by lightning and completely burned out our phone lines and cable. Within hours, the first tech arrived and got temporary phone service and access to our cable. The following day...

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Your stories help us serve our customers better, and we love to hear from our customers! From time to time, we’ll feature stories or letters you have shared that highlight our commitment to outstanding service. We look forward to hearing how we may have helped make your day brighter.

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Thanks BHNtechXpert

Thanks BHNtechXpert!
I have a TIVO box and could not all the channels to work. I posted my dilemma on a technical forum and a person named BHNtechXpert responded and said he could help...

Great Job Melody

Great Job Melody!
I moved to my current address in May and transferred my services. I have numerous computers and have bundled services. I had placed multiple calls and had various technicians come to my house in order to have the installation completed...

Awesome Service – Thank You

Awesome Service – Thank You!
I just want to say that all the customer service I have had from you over the past few days has been awesome. The staff has been incredibly helpful and patient. One tech agent in particular...

Thanks Sheryl

Thanks Sheryl!
I’d like to compliment Sheryl for the excellent customer care service she provided me. I have never been so pleased with the service I received...

HNtechXpert and Super Tech Save the Day

BHNtechXpert and Super Tech Save the Day!
I had a great experience with a customer service agent and the Bright House Networks tech that came to my house today. The agent that I dealt with is on the DSL Reports forum and goes by BHNtechXpert. He was great to deal with as I was...

Job Well Done

Job Well Done!
A recent lightning storm knocked out our cable service. We called Bright House Networks and they scheduled a service man for the following day. Kyle arrived, right on schedule. He came to the front door, was extremely polite, and after...

Share My Story Please

Share My Story Please!
I would like to tell everyone about my outstanding customer service story regarding Fred and his supervisor Tomeka.  I called and Fred was my Customer Care Agent...

Patient and Persistent

Patient and Persistent
I called Bright House Networks customer care and spoke with Isabella. She helped me correct a problem with my email account...

Kind and Helpful Customer Service

Kind and Helpful Customer Service
I just want to sayThank You So Much to Luis, a Technical Support Representative in the Orlando Area...