JavaScript is required for all elements on this page to fully function. Click here to get assistance with enabling JavaScript.


Contact Us

How to Reach a Representative

At Bright House, we pride ourselves on being there for our customers 24/7. If you want to speak with us, there are many ways to do it.


Cal Us

Call us. We're available anytime.

Looking for services for your business?
Call 1-877-824-6249


Onlne Chat

Click to Chat
Chat online with an eCare Specialist.


Send an Email
Send us an Email

Customer Care Centers


151 London Parkway
Birmingham, AL 35211

Hours: Mon-Fri 8 am - 6 pm
Sat 9 am - 1 pm


6429 1st Avenue South
Birmingham, AL 35212

Hours: Mon-Fri  8 am - 6 pm
Sat 9 am - 1 pm

Message from the Office of the President

Do you have a question or comment that you would like to direct to the Office of the President of Bright House Networks Birmingham division? We will respond to you within 48 hours.

At Bright House Networks, our goal is to always provide you with the best service possible. If you are not satisfied in any way, we want to know and we want to take care of it.

Closed Captioning Concerns

For immediate closed captioning concerns, please call 1-866-876-1872 (toll-free) using your local relay service. Or send your concerns by fax to 1-205-941-1398 or email to

For written concerns, please contact J. Robinson, Closed Captioning Coordinator, at Bright House Networks, 6429 1st Avenue South, Birmingham, AL 35212. Or by fax to 1-205-941-1398 or email to