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Contact Us

How to Reach a Representative

At Bright House, we pride ourselves on being there for our customers 24/7. If you want to speak with us, there are many ways to do it.


Cal Us

Call us. We're available anytime.
1-866-309-EASY (3279)

Looking for services for your business?
Call 1-877-824-6249


Onlne Chat

Click to Chat
Chat online with an eCare Specialist.

Customer Care Centers

Avalon Park

3464 Avalon Park Blvd., #6
Orlando, FL 32828

Phone: 407-291-2500
Hours: Mon-Fri 8am - 6pm


3767 All American Blvd.
Orlando, FL 32810

Phone: 407-291-2500
Hours: Mon-Fri 8am - 6pm
Sat 9am - 1pm

West Orange

844 Maguire Rd.
Ocoee, FL 34761

Phone: (407) 291-2500
Hours: Mon-Fri 8am - 6pm
Sat 9am - 1pm

South Semoran

1906 S. Semoran Blvd.
Orlando, FL 32822

Phone: N/A
Hours: Mon-Fri 8am - 6pm
Sat 9am- 1pm

Message from the Office of the President

Do you have a question, comment or compliment that you would like to direct to the Office of the President for the location servicing your account? A member of the Executive Customer Care team will contact you within two business days to discuss this issue with you directly.

At Bright House Networks our goal is to always provide you with the best service possible. If you are not satisfied in any way, we want to know and we want to take care of it.

Closed Captioning Concerns

For immediate closed captioning complaints, please call 1-800-753-2253 using your local relay service. Or send your complaint by fax to
(315) 438-4643 or

For written complaints, please contact K. O’Neil, Closed Captioning Coordinator, at Bright House Networks, 700 Carillon Parkway, Suite 1, St. Petersburg, Florida 33716. Or by fax to (315) 438-4643 or