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Sharie’s Story of Unexpected Encouragement
I have just spoken with one of the kindest and most supportive people I have ever met. My customer service assistant’s name was Jason. I apologized to him at the...
Courtesy, Professionalism and Great Service, Thanks Samuel!
We were experiencing problems with our DVR and had a service appointment set up. Your technician, Samuel, arrived on schedule and tested our box and found...
Customer Service Helps Keep Up with Technology
Technology changes so fast and at times, it can be hard to keep up with a lot of the changes. Recently, we received a note from Retiree Thomas about his experience...
Thanks Alex for Being a Friend
Recently, a couple wrote in to pay a heartfelt compliment to Alex, a Bright House Networks’ service technician. They glowed about his overall work ethic and stated...
Exceptional Service by Clayton
Today, I had a Bright House support professional named Clayton at the house to help fix my Cable TV. He was on time, pleasant on the phone when calling to ensure...
Deanna’s Story of Outstanding Customer Service
One night recently, both my phone and Internet went out. That night I called another provider and made an appointment with them to set up an installation. I called...
Twyla’s Outstanding Service Story
Here’s a note we received from long time customer, Twyla, after her scheduled service appointment: “Thank you, Gary, from Bright House! We just had the BEST...
Going Above and Beyond the Call of Duty
An elderly Bright House Networks customer called in to tell us about John, one of our service technicians. John was driving by when he saw this customer trying to change...
Rick’s story
Rick wrote us to share his gratitude. He said that on the way to Winter Garden in Central Florida, his daughter’s truck had stalled in the middle of a busy...
