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Contact Us

How to Reach a Representative

At Bright House, we pride ourselves on being there for our customers 24/7. If you want to speak with us, there are many ways to do it.


Cal Us

Call us. We're available anytime.

Looking for services for your business?
Call 1-877-824-6249


Onlne Chat

Click to Chat
Chat online with an eCare Specialist.

Customer Care Centers

Greenville Sales & Service Center

320 Greenville Bypass
Greenville, AL 36037

Hours: Mon-Fri 8:30 am to 12:30 pm and 1:30 pm to 4:30 pm

1394 North Eufaula Avenue
Eufaula, AL  36027

Hours: Mon-Fri 8 am - 5 pm


240 Highway 97 South
Cantonment, FL 32533

Hours: Mon - Fri 8 am - 5 pm 
DeFuniak Springs Main Office

94 Walton Road
DeFuniak Springs, FL 32433

Hours: Mon - Fri 8 am - 5 pm


Elmore Main Office

3996 US Highway 231
Wetumpka, AL 36093

Hours: Mon-Fri 8 am-6 pm
Sat 9 am-1 pm

Message from the Office of the President

Do you have a question or comment that you would like to direct to the Office of the President of Bright House Networks Florida - Alabama division? We will respond to you within 48 hours.

At Bright House Networks, our goal is to always provide you with the best service possible. If you are not satisfied in any way, we want to know and we want to take care of it.

Closed Captioning Concerns

For immediate closed captioning concerns, please call 1-866-876-1872 (toll-free) using your local relay service. Or send your concerns by fax to 1-205-941-1398 or email to

For written concerns, please contact J. Robinson, Closed Captioning Coordinator, at Bright House Networks, 6429 1st Avenue South, Birmingham, AL 35212. Or by fax to 1-205-941-1398 or email to