With the Online Tools for your Home Phone, you can see who has called, listen to voice mail messages, save or delete messages and manage your Home Phone experience all online.
Now with Enhanced Voice Mail, you can receive voice mail messages by email or text message on a mobile phone. This new feature is available for no additional charge to all qualified customers that subscribe to Bright House Networks voice mail. When people are calling your home, but you’re not there, voice mail to email and voice mail to text let you get your messages in the most convenient way for you, giving you more control over your home phone voice mail service. Home Phone customers that have Bright House Networks’ “standard” voice mail service bundled as part of their phone service can upgrade to Enhanced Voice Mail service for a low monthly rate.
To access Bright House Networks newest voice mail features, log in to My Services and select “Voice Mail to Text and Email.”
Manage Home Phone Features with Home Phone Online Tools
Voice Mail to Email and Text
With Bright House Networks’ new Enhanced Voice Mail, you can read and listen to messages left on your home phone voice mail right after messages are left, instead of waiting until you return home. With Voice Mail-to-Email, you can listen to your messages on your PCs shortly after the message is recorded through an attached wav file; with Voice Mail-to-Text Transcription, the audio recording is transcribed into text form and is then sent to you securely and privately via the same email as the file attachment as well as SMS on a mobile device. Enhanced Voice Mail features, email addresses and mobile phone numbers are easily configurable online through Bright House Networks’ My Services pages.
How it works
All qualified Bright House Networks home phone customers that subscribe to Bright House Networks voice mail service will automatically receive Enhanced Voice Mail as part of your current service for no additional charge. Home Phone customers that have Bright House Networks’ voice mail service bundled as part of their phone service can upgrade to Enhanced Voice Mail service for a low monthly rate of $2.95 per month with the Nationwide calling plan and $4.95 with the Unlimited plan for your state.
Contact us to order Enhanced Voice Mail.
Reset Your PIN
Access to your Voice Mail Inbox is protected by a Personal Identification Number (PIN). PIN reset allows you to reset your PIN for your home phone only. This will not reset your login information.
Enable PIN Skip
Voice Mail PIN Skip allows you to retrieve your Voice Mail from your Home Phone without entering your PIN.
Even More Features You Can Manage Online
NEW! Remote Access Unconditional Call Forwarding
Now, you can remotely forward all incoming calls to another telephone number of your choosing with Remote Access Unconditional Call Forwarding. Access this feature online in Home Phone Online Tools within My Services.
NEW! Selective Call Blocking
Selective Call Blocking allows you to block incoming calls that are on a list of phone numbers you define. You can manage your list by visiting My Services.
NEW! Selective Call Forwarding
Forward your incoming calls from specific telephone numbers to another number (i.e., your mobile number) that are on a list of phone numbers you define with Selective Call Forwarding. You can create your list in Home Phone Online Tools in My Services.
Check Your Voice Mail Online
Voice Mail records messages from your callers and stores them for just a few extra dollars per month. Check your messages from any phone in your home or while you’re out. Even view and listen to your messages online through any browser using Home Phone Online Tools and on your desktop or iPhone with Easy Gadget.
Choose Your Prompt Language
You can choose to hear your Voice Mail Prompts in English or Spanish. Your language preference will only impact the prompts you hear when retrieving your Home Phone messages. It will not impact the language of this Home Phone Online Tools site.
Bright House mobile apps are best viewed with Safari, Blackberry and Android browsers.