ORLANDO (November 25, 2008) – Bright House Networks continues to receive recognition for customer service for their products and services. Recently, the company again earned national attention by the highly respected, J.D. Power and Associates for delivery of Road Runner and Digital Phone.
In October, Bright House Networks ranked highest in customer satisfaction in the South Region for delivery of Road Runner as a result of the 2008 Internet Service Provider (ISP) Residential Customer Satisfaction Study. The results showed highest overall performance in cost of service, customer service and billing.
In September, Bright House Networks was notified that it would be named for the third time in a row, the highest ranking U.S. telephone service providers in the South for Digital Phone. In 2006 and 2007, Bright House Networks ranked highest in the Southeast region among customers surveyed for Digital Phone. According to the study, customer satisfaction scores for Bright House Networks among other providers in the South Region were highest for seven of the eight factors. Some of those factors include: customer service, cost of service, billing, and offerings and promotions.
The Bright House Networks brand was first introduced in April 2003 with the promise to put customers in control and to help make their lives easier. Since then, Bright House Networks has continued to live up to that promise by introducing innovative customer care initiatives, easier to understand billing practices and simple to use products that are available when customers want them like On Demand programming.
“We believe our success in customer satisfaction can be directly attributed to our long-standing commitment to customer service,” said Kevin Hyman, Executive Vice President, Cable Operations. “Our customer service centers are local and our operators are available 24 hours per day, seven days per week, including holidays. These study results support our continued investment in finding ways to provide great service to each of our customers.”
J.D. Power and Associates, a global marketing firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior, is world renowned for highlighting quality in product and services. Established in 1968, J.D. Power and Associates is a global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior. Today, the firm’s services include industry-wide syndicated studies; proprietary (commissioned) tracking studies; media studies; forecasting; and training services, as well as business operations analyses, and consultancies on customer satisfaction trends.
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About Bright House Networks
Bright House Networks is the 7th largest multiple cable system operator (MSO) in the US with 2.4 million customers in several large cities including Tampa Bay and Orlando, Florida; Bakersfield, California; Indianapolis, Indiana; Detroit, Michigan; and Birmingham, Alabama; along with several other smaller regions in Alabama and the Florida Panhandle. The high-growth Florida markets are adjacent and form one of the country’s largest cable clusters. Bright House Networks’ corporate offices are located in Syracuse, New York and Orlando, Florida.
Bright House Networks is committed to putting customers in control and making their lives easier with products including Digital Cable, High Speed Internet, and Home Phone. The company also provides an ever-expanding catalog of Video-on-Demand (VOD) programming, the immensely popular Digital Video Recorders (DVR), and high-definition (HD) programming.
Exceptional customer care is the cornerstone of Bright House Networks’ business, and a top priority across all operating units. Bright House Networks was ranked the “Highest in Residential Telephone Customer Satisfaction in the South Region” by J.D. Power and Associates in 2006, 2007, 2008 and 2009. J.D. Power and Associates also ranked Bright House Networks the “Highest in Customer Satisfaction Among High-Speed Internet Service Providers in the South Region” in 2008 and 2009.
In addition to their residential services, Bright House Networks Business Solutions (
www.brighthouse.com) provides products and services for small, medium, and enterprise businesses including Business Phone, Internet, Managed Security Services, Web Services, and Wireless Solutions.
Bright House Networks also owns and operates two 24-hour local news operations; Central Florida News 13 (
www.cfnews13.com) serving the Orlando area, and Bay News 9 (
www.baynews9.com) serving the Tampa Bay area. Recently, Bright House Sports Network (
www.bhsn.com) launched in Florida, providing local sports coverage across Tampa Bay and Orlando. Bright House Networks provides in-depth coverage of local sports including high school, college, and professional teams.
Public affairs, social responsibility, and community involvement continue to be major initiatives for Bright House Networks as an ongoing commitment to the families and communities Bright House Networks serves. This includes the
Star Teachers Award program, the
Bright Kids Network,
Operation Bright Eyes, and many more long-term commitments to education and other important issues in Bright House Networks communities.
For more information about Bright House Networks or our products and services, please visit (
www.brighthouse.com/business).
