SYRACUSE, NY (May 6, 2009) – Craig Cowden has been named Vice President and General Manager, Business Operations and Support Services for Bright House Networks. Cowden is responsible for leading the existing Competitive Local Exchange Carrier (CLEC) business operations in Tampa. In addition, Bright House Networks is in the process of converging end-to-end service delivery and business operations support for fiber based business customers at Bright House Networks Information Services (BHNIS). Craig will play a leadership role in transitioning the support function and overall operations on an ongoing basis. Cowden will report to Kashif Haq, Strategic Execution Officer (SEO) of Bright House Networks.
“Cowden brings over 15 years of experience and a proven track record of success in carrier operations, which will be invaluable in meeting company goals and objectives,” said Haq.
Prior to accepting this position, Cowden served as Vice President of Network Service Delivery and Vice President of Cable/VoIP Service Delivery for Sprint.
Cowden has an M.B.A in Finance and Marketing from the University of Kansas and a B.Sc. in Industrial and Operations Engineering from the University of Michigan. Craig currently lives in Overland Park, Kansas and will be moving his family to Tampa. Cowden is married and has three sons.
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About Bright House Networks
Bright House Networks is the 7th largest multiple cable system operator (MSO) in the US with 2.4 million customers in several large cities including Tampa Bay and Orlando, Florida; Bakersfield, California; Indianapolis, Indiana; Detroit, Michigan; and Birmingham, Alabama; along with several other smaller regions in Alabama and the Florida Panhandle. The high-growth Florida markets are adjacent and form one of the country’s largest cable clusters. Bright House Networks’ corporate offices are located in Syracuse, New York and Orlando, Florida.
Bright House Networks is committed to putting customers in control and making their lives easier with products including Digital Cable, High Speed Internet, and Home Phone. The company also provides an ever-expanding catalog of Video-on-Demand (VOD) programming, the immensely popular Digital Video Recorders (DVR), and high-definition (HD) programming.
Exceptional customer care is the cornerstone of Bright House Networks’ business, and a top priority across all operating units. Bright House Networks was ranked the “Highest in Residential Telephone Customer Satisfaction in the South Region” by J.D. Power and Associates in 2006, 2007, 2008 and 2009. J.D. Power and Associates also ranked Bright House Networks the “Highest in Customer Satisfaction Among High-Speed Internet Service Providers in the South Region” in 2008 and 2009.
In addition to their residential services, Bright House Networks Business Solutions (
www.brighthouse.com) provides products and services for small, medium, and enterprise businesses including Business Phone, Internet, Managed Security Services, Web Services, and Wireless Solutions.
Bright House Networks also owns and operates two 24-hour local news operations; Central Florida News 13 (
www.cfnews13.com) serving the Orlando area, and Bay News 9 (
www.baynews9.com) serving the Tampa Bay area. Recently, Bright House Sports Network (
www.bhsn.com) launched in Florida, providing local sports coverage across Tampa Bay and Orlando. Bright House Networks provides in-depth coverage of local sports including high school, college, and professional teams.
Public affairs, social responsibility, and community involvement continue to be major initiatives for Bright House Networks as an ongoing commitment to the families and communities Bright House Networks serves. This includes the
Star Teachers Award program, the
Bright Kids Network,
Operation Bright Eyes, and many more long-term commitments to education and other important issues in Bright House Networks communities.
For more information about Bright House Networks or our products and services, please visit (
www.brighthouse.com/business).
