ORLANDO, Fla. (September 16, 2009) – For the fourth consecutive year, Bright House Networks ranks highest in customer satisfaction among U.S. telephone service providers in the South according to the J.D. Power and Associates 2009 Residential Telephone Customer Satisfaction StudySM released on Sept. 16.1 Bright House Networks provides Home Phone service to nearly 800,000 customers. According to the study, Bright House Networks customer satisfaction scores in the South Region were highest for all five factors that comprise Customer Satisfaction: Customer Service; Performance and Reliability; Cost of Service, Billing, and Offerings and Promotions.
Bright House Networks was notified that it would be named for the fourth time in a row, the highest ranking U.S. telephone service provider in the South Region. In 2006, 2007 and 2008, Bright House Networks ranked highest among customers surveyed for Residential Phone Service.
“We are so pleased to be recognized for providing excellent customer satisfaction with our Home Phone service for four years in a row,” said Kevin Hyman, Executive Vice President, Cable Operations. “Bright House Networks is committed to bringing the best in all of our services through Interactive TV, Home Phone and High Speed Internet. I am very proud of our hundreds of employees who uphold our customer promise of great service on a daily basis.”
J.D. Power and Associates reported that the 2009 study marks the second consecutive year that cable television providers have achieved the highest-ranking positions across all regions examined in the study.
Since 2003, Bright House Networks has operated with the promise to put customers in control and to help make their lives easier. Bright House Networks has continued to live up to that promise by introducing innovative customer care initiatives, easier to understand billing practices and simple to use products that are available when customers want them including features like Start Over and Caller ID on PC.
The 2009 Residential Telephone Customer Satisfaction Study is based on responses collected in January, April, and July 2009 from more than 13,600 customers nationwide who receive their local and long distance telephone service from one provider.
About Bright House Networks
Bright House Networks is the 7th largest multiple cable system operator (MSO) in the US with 2.4 million customers in several large cities including Tampa Bay and Orlando, Florida; Bakersfield, California; Indianapolis, Indiana; Detroit, Michigan; and Birmingham, Alabama; along with several other smaller regions in Alabama and the Florida Panhandle. The high-growth Florida markets are adjacent and form one of the country’s largest cable clusters. Bright House Networks’ corporate offices are located in Syracuse, New York and Orlando, Florida.
Bright House Networks is committed to putting customers in control and making their lives easier with products including Digital Cable, High Speed Internet, and Home Phone. The company also provides an ever-expanding catalog of Video-on-Demand (VOD) programming, the immensely popular Digital Video Recorders (DVR), and high-definition (HD) programming.
Exceptional customer care is the cornerstone of Bright House Networks’ business, and a top priority across all operating units. Bright House Networks was ranked the “Highest in Residential Telephone Customer Satisfaction in the South Region” by J.D. Power and Associates in 2006, 2007, 2008 and 2009. J.D. Power and Associates also ranked Bright House Networks the “Highest in Customer Satisfaction Among High-Speed Internet Service Providers in the South Region” in 2008 and 2009.
In addition to their residential services, Bright House Networks Business Solutions (
www.brighthouse.com) provides products and services for small, medium, and enterprise businesses including Business Phone, Internet, Managed Security Services, Web Services, and Wireless Solutions.
Bright House Networks also owns and operates two 24-hour local news operations; Central Florida News 13 (
www.cfnews13.com) serving the Orlando area, and Bay News 9 (
www.baynews9.com) serving the Tampa Bay area. Recently, Bright House Sports Network (
www.bhsn.com) launched in Florida, providing local sports coverage across Tampa Bay and Orlando. Bright House Networks provides in-depth coverage of local sports including high school, college, and professional teams.
Public affairs, social responsibility, and community involvement continue to be major initiatives for Bright House Networks as an ongoing commitment to the families and communities Bright House Networks serves. This includes the
Star Teachers Award program, the
Bright Kids Network,
Operation Bright Eyes, and many more long-term commitments to education and other important issues in Bright House Networks communities.
For more information about Bright House Networks or our products and services, please visit (
www.brighthouse.com/business).
