Our Policies

WiFi Service Terms of Use

Updated April 2014

Bright House Networks WiFi is eligible to Bright House Networks customers and non-customers who are authorized by Bright House Networks to use the WiFi Service.  Cable WiFiTM is a service offered by Bright House Networks, Cox Communications, Comcast Corporation, Time Warner Cable, and Cablevision, which allows Internet subscribers of those companies to access the other companies' available and authorized WiFi networks.  Bright House Networks WiFi and Cable WiFiTM are collectively referred to herein as the "WiFi Service."  

You must accept these WiFi Terms of Service prior to using the WiFi Service.  Your use of the WiFi Service constitutes your acceptance of these Terms of Service, as well as the Bright House Networks Acceptable Use Policy, which is incorporated by reference herein.  If you are a customer of Bright House Networks, you further acknowledge that you are bound by the Bright House Networks Agreement for Residential Services and Customer Privacy Notice, which are incorporated by reference herein.  When you are accessing the WiFi network of one of the other Cable WiFiTM companies, their Terms of Service, Privacy Policy, and network rules apply.

Access to and Use of Bright House Networks WiFi Service

In order to access the WiFi Service, you must provide your Bright House Networks customer ID, password and/or certain other information that may be requested from time to time.  We may also automatically collect certain information, such as MAC address and device type, in order to provide you services and improve your service experience.  In order to facilitate your use of the Cable WiFiTM service when outside your home market, we will also have to share certain information with the other companies participating in Cable WiFiTM.  You hereby agree that Bright House Networks may share this information with the other Cable WiFiTM member companies as needed to facilitate your access to Cable WiFiTM.     

You acknowledge and agree that you will be responsible for all activities during any session using the WiFi Service.  You may use the WiFi Service solely for your own lawful personal purposes.  You may not provide any third party with your Bright House Networks customer ID for the purpose of accessing the WiFi Service. You may not in any way distribute, resell or otherwise provide third parties with access to or use of the WiFi Service.  Your use of the WiFi Service may be terminated or suspended by Bright House Networks or any Cable WiFiTM member companies if Bright House Networks or the other Cable WiFiTM member companies reasonably believe these Terms of Service have been violated.  In the event there is a conflict between these Terms of Service and any other agreement governing access to the WiFi Service, then this agreement shall prevail.

Performance of WiFi Service

In order to use the WiFi Service, you must have a WiFi-enabled device that (a) meets U.S. and WiFi Alliance standards; (b) is compatible with the WiFi network; (c) renders web pages in a standard HTML browser application; (d) runs IP protocol; and (e) is configured to obtain web addresses automatically.  The WiFi device must be in close enough proximity to Bright House Network’s wireless access points to achieve connectivity with the WiFi network.  Actual WiFi coverage, locations and quality may vary.

You agree that Bright House Networks will use its best efforts to provide useful and reliable WiFi Service, but acknowledge that WiFi utilizes public, unlicensed radio-frequency spectrum.  As such, the WiFi Service is subject to external interferences, environmental influences, and other factors and variables beyond Bright House Networks’ reasonable control.  The WiFi Service, performance and availability may vary, including but not limited to or affected by, (a) transmission and download speed and accuracy; (b) network congestion; (c) performance, configuration, and functionality of your WiFi devices and wireless cards (including, but not limited to memory, storage and other limitations); (d) physical obstructions and distances between your WiFi device and the WiFi network; (e) availability of electric power; (f) collocation failures; (g) transmission and equipment limitations, failures, maintenance or repair; and (h) user error.  We are not responsible for data lost or misdirected due to these and other foreseeable and unforeseeable factors.  Network speed is an estimate and is no indication of the speed at which your WiFi device or WiFi will operate.  Actual network speed and other performance will vary.  In order to maintain acceptable levels of service for all WiFi customers and to improve this service, we reserve the right to monitor the use of and reasonably manage the WiFi Service and to make such adjustments to the use of such services as necessary to maximize the benefit and enjoyment for all WiFi Service users.  Additionally, the WiFi Service may use automated processes to monitor and scan communications over the WiFi network in order to maintain and provide services, improve your experience, ensure the integrity of your communications, convey messages related to your WiFi account, deliver relevant advertising and for various other purposes related to the provision of the WiFi Service.  By using the WiFi Service, you acknowledge and consent to Bright House Networks automated processing of your communications through the WiFi network, including information such as your IP or MAC address, Bright House Networks customer ID, HTTP requests and other information related to the provision of this service.

Service Subject To Interception and Unauthorized Use

You acknowledge that communications over the WiFi network may be subject to interception by unauthorized third parties.  Although Bright House Networks uses commercially reasonable efforts to provide you with a secure and reliable service, your use of the WiFi Service is AS IS and AS AVAILABLE and we cannot and do not make any general or specific warranties regarding the security, availability, performance or other functionality of the WiFi Service.  You are responsible for implementing your own security protections while using the WiFi Service.  In the event you become aware of any unauthorized use of the WiFi Service any other security breach (including but not limited to third-party use of your ID and password), you agree to immediately notify us.  Bright House Networks expressly disclaims any responsibility or liability for your use of the WiFi Service and for any lack of security that may result from your use of WiFi.  You agree to hold Bright House Networks harmless for the failure of any data transmission, loss of any file, data or other information while using the WiFi Service, and for any unauthorized access to or utilization by any third party of any personal, financial, or other sensitive information.

You understand and agree that the Bright House Networks WiFi "watermark" bearing our logo and other information may appear superimposed from time to time over portions of website pages you visit, that the watermark is intended solely to identify the WiFi Service as the source of your wireless Internet access service, and that this in no way indicates Bright House Networks approval of or responsibility for the content of such websites, which are solely the responsibility of the website operators and/or content providers.

You further agree that you will not seek to hold Bright House Networks responsible in any way for any third party website content or the operation of any third party website accessed via the WiFi Service, or for the appearance of our WiFi "watermark" over a portion of any website.

Changes to the WiFi Service and these Terms of Use

You agree that Bright House Networks may for any reason, and without notice to you, modify or terminate WiFi Service and these Terms of Use without liability to you, any user or any third party.  We encourage you to review these Terms of Use periodically so that you will be aware of any modifications.  Your ongoing use of the WiFi Service after changes are posted means you agree to the changed Terms of Service.

Miscellaneous Provisions

The rights and obligations of the parties hereunder shall be governed by and interpreted, construed and enforced in accordance with the laws of the State of New York.  If any parts of the Terms of Service are held by a court of law to be unenforceable, the remainder of these Terms of Service shall remain in full force and effect and the unenforceable provisions shall be interpreted as closely as reasonably possible to reflect the original intentions of the parties.  This is the complete and entire agreement between you and Bright House Networks with respect to your use of the WiFi Service.  


By using the WiFi Service, you agree to arbitration of any disputes arising out of or relating to these Terms of Service or the WiFi Service.   If you are also a Bright House Networks Internet customer, you are already subject to the arbitration requirement unless you timely opted out according to the opt-out procedures in the arbitration section of the Agreement for Residential Services.